22/06/2023
Are financial advisers competitive?
Changing regulations deliver better customer outcomes The FCA has passed new guidelines for consumer protection: the ‘Consumer Duty’ comes into effect from 31 Ju…
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Why should marketers care about a Customer Data Platform?
We live in a world where companies have access to large amounts of customer data that they can use to understand their customers better and personalise their experie…
Read Article15/06/2023
Is digitalisation a driver for sustainability?
Organisations worldwide are transitioning to a digital-first mindset, deploying technologies like machine learning, artificial intelligence (AI), and the Internet of…
Read Article03/06/2023
How to use Salesforce Knowledge in customer service
Knowledge articles can be, for instance, FAQ articles, a list of product ingredients, product descriptions, how-to, step-by-step instructions, and many other types o…
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