29/11/2019
The New Age of Human-Centric Service is Here
The 2019 Dreamforce week in San Francisco was full of interesting news from Salesforce and ISVs. This year, the Service Cloud and Field Service keynotes were aligned…
Read Article07/03/2017
Social Media: the Future of Customer Service
Responding to a complaint on social media increases customer advocacy by up to 25%; conversely, not responding to a complaint decreases customer advocacy by as muc…
Read Article27/04/2016
Social Customer Service – Do it right from the beginning
As always, understanding something begins by listening. Listening can begin from the company’s own Facebook page. However, your consumers, brand advocates, and a…
Read Article12/02/2016
The New Era of Customer Service
The key to success in modern customer service is to open up your data to your customers. They can see what they have ordered, make new orders and open cases if they …
Read Article