Heart of Service Summit

Join our Superheroes at the Heart of Service Summit, where the event will unravel the secrets of crafting an end-to-end AI strategy for customer service that promises to revolutionise how we connect with our customers. This isn’t just about theories and frameworks but real-world insights and actionable strategies!

Fluido’s Andrew Hainsworth, Service Practice Lead, will take the stage with our customer, Finnair’s Tea Zaerens, Applications Lead. Together, they will discuss how Finnair evolved their customer service operations to keep pace with customer expectations. By strategically embracing new touchpoints and leveraging automation, Finnair significantly enhanced efficiency. Dive into this session to learn about their journey!  

Andrew Hainsworth, Service Practice Lead                 Tea Zaerens, Applications Lead

Here’s a glimpse of what you can expect to explore during the event:

Automating and Scaling Service: Craft personalised experiences, boost team productivity, and unlock value using AI solutions across all touchpoints.

Efficiency in Contact Centers: Discover how automation tools enhance operational efficiency, reduce costs, and elevate agent productivity.

Empowering Field Service with AI + DATA + CRM: Accelerate resolutions, enhance customer satisfaction, and unlock operational efficiencies with this potent blend of AI, data, and CRM.

Stop by our booth at the event to chat about how you, just like Finnair, can transform your business with us. Along with our experts, there will also be a special surprise you definitely don’t want to miss! Whether you’re interested in learning more about our solutions or want to network with like-minded Trailblazers, this is the perfect place to be.

Don’t hesitate to sign up now. See you there!