Blog en nieuws
05/03/2018
Wärtsilä: Service Around the Clock
Serving differentiated groups Wärtsilä has many customers with varying needs — from purchasing of spare parts and maintenance requests to technical documentation…
Artikel lezen04/03/2018
Stokke: A Flexible System for a Flexible Company
Focus on user adoption In 2011, Stokke noticed that although they had well-structured processes in their sales and customer service functions, their technology was o…
Artikel lezen02/03/2018
Stockmann: a foundation for transformation
Siloed data, complex infrastructure In 2016, Stockmann began to evaluate better ways to engage and serve its customers. Rather than investing in multiple separate so…
Artikel lezen01/03/2018
Dinair Clean Air: Fluido has innovative out-of-the-box thinking
An important part of the operations is real estate mapping that is done at the customer’s site. “The mapping lists all the ventilation units and suitable fil…
Artikel lezen09/10/2017
St1: Customer experience and customer satisfaction in the new digital era
The Challenge St1 had quickly grown organically and through acquisitions. Since the growth has been so fast the organization and customer systems became siloed. It w…
Artikel lezen